COW Autobody Reconditioners

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• Customer Relations / Estimator

  Job Summary The Customer Relations/Estimator will be responsible for estimating incoming vehicles, as well as interacting with customers. Excellent customer service and attention to detail are critical in this position. Main Functions/Responsibilities -Greet (potential) customers at arrival -Answer office phone -Collect customer information via printed worksheet -Take photos of vehicle -Including VIN, four corners, and all damage (including unrelated prior damage) -Collaborate with shop technicians on repair planning -Generate estimate via CCC -Present estimate to customer, on-site if possible -Schedule repairs, and follow up on any unscheduled repairs -Complete internal paperwork for approved estimates -Correspond with (potential) customers, vendors, and insurance companies as needed -Assist with any miscellaneous front office operations as requested Requirements -High School Diploma or equivalent -Keen attention to detail -Strong customer service and communication skills -Willingness to learn -Current driver license

• Customer Care Associate

  Job Summary The Customer Care Associate will be responsible for daily operations of office, as well as assisting in various facets of the Shop. The Customer Care Associate will be involved in customer service, scheduling, bookkeeping, and estimating. Organization and communication are critical in this position. Main Functions/Responsibilities • Greet customer and visitors with a helpful, positive attitude • Ensure reception area is tidy and presentable, with all necessary stationary and materials • Answer phones in a timely and professional manner, and route calls as necessary • Return phone messages • Respond to email leads within 2 hours • Schedule appointments for estimates • Receive payments from customers • Retrieve mail before 3:00pm daily • Make update calls to customers as needed • Assist Operations Manager with data entry and bookkeeping functions as needed • Assist Estimators as needed o Take photos of damaged vehicles o Collect customer information • Assist Support Team if necessary o Transportation of vehicles to/from dealerships and/or retail locations • Full understanding of company processes and procedures as related to job function • Maintain professional appearance and demeanor during interactions with any customers, vendors and/or guests, whether on- or off-site o Company-provided attire must be worn at all times • Perform other miscellaneous duties as assigned Requirements • High School Diploma or equivalent. Advanced degree preferable • Excellent written and verbal communication skills • Competency in Microsoft applications including Work, Excel, and Outlook • Strong organizational skills with the ability to multi-task • Current driver license • Attention to detail • Willingness to learn new skills Applicants should email a resume and cover letter to cow.columbus@gmail.com. Pay will be based on experience and capabilities

• Support Team Member

  Job Summary The Support Team Member will be responsible for daily cleaning and transportation of vehicles (including dealership vehicles, retail vehicles, and company-owned vehicles), as well as assisting in various facets of the Shop. The Support Team Member will be involved in reviewing the quality of work completed in other areas of the Shop. Attention to detail is critical in this position. Main Functions/Responsibilities • Transport vehicles to/from dealerships and retail locations on a daily basis • Review daily list of scheduled pickups/deliveries • Accommodate changes to schedule based on priorities, additions/removals of vehicles, etc. • Ensure seat covers and floor liners are in all vehicles at all times when at the Shop • Covers & liners are to be put in all vehicles at time of arrival • Seat covers will be removed from vehicle at time of cleaning • Floor liners will remain in vehicle through delivery • Ensure "Stage-of-Work Cones" are added to each vehicle at time of arrival and removed at time of cleaning • Properly clean all vehicles before returning to dealership or retail location • All body dust is removed from interior, trunk, and under hood • Exterior is washed and dried, including tires and wheels • Review areas of work on all vehicles before returning to dealership or retail location • Blend lines, overspray, runs, etc. must all be addressed before vehicle leaves Shop or is set outside for pickup • Complete paperwork as required for each vehicle at time of arrival, cleaning, and delivery • Update job whiteboard at time of vehicle arrival and delivery • Adhere to various procedures specific to each dealership location • Maintain professional appearance and demeanor during interactions with any customers and/or vendors, whether on- or off-site • Company-provided attire must be worn at all times • Ensure all vehicles on premises are locked and all windows are fully closed at end of each day • Assist with cleanliness of shop areas, restrooms, break room, reception area, and office area • Clean tables, chairs, desks, etc. • Sweep/mop/dust mop floors • Empty all trash bins daily, including shop areas, restrooms, and all front areas • Contribute to operations of Shop by picking up supplies and parts from various vendors as requested • Perform other miscellaneous duties as assigned Requirements • High School Diploma or equivalent • Current driver license • Clean driving record • Ability to drive vehicles with manual transmissions • Attention to detail • Willingness to learn new skills